TERMS OF SERVICE
Welcome to Grimdark Paints. This document is to help guide a new client through the process of commissioning a project. Numbered sections are the decisions you’ll need to make.
Because of the specialized, custom nature of what we do, we have very strict policies.
We ask for a deposit of 50% before starting a project. This is a binder and commits you to the completion of the project. You are making a commitment to see the project through and not cancel it for any reason. The deposit is non-refundable.
All sales are final to out-of-country clients. Take a good look at the pics (we are happy to take more or make alterations). Once a project reaches customs there are no returns! We can’t be responsible after that. That doesn’t mean we won’t work with you, it just means we’re not technically required to.
This is our Terms of Service.
If you are ready for a quote, send us a list of what you would like painted. Be sure to tell us if you are providing the models to be painted and if these will be assembled. We will send a Project Breakdown via email outlining all costs. You can alter, amend, or eliminate items as you see fit. In the end, you’ll give us the OK and we’ll get started.